Privacy Policy

Betacard Sdn. Bhd. (hereinafter referred to as “Betacard,” “our,” “we,” or “us”) respects the privacy of its customers with regards to personal data.

This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise. All Hosts, Guests and browsers who access or interact with the Services are considered users of the Services (“Users”).

This Privacy Policy forms part of our Terms of Service.

  1. access, or use our Services. The types of information which we collect includes but is not limited to data and information pertaining to yourself such as your name, address, phone number, e-mail address, and/or any other information you share during the use of our Services. We may use these data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

  2. We may obtain information from yourself and from a variety of sources, including but not limited to:

    a. through your relationship with us, for example information provided by you when using our products or services, when taking part in surveys, competitions and promotions;

    b. through your verbal, written and e-mail communications with us and/or our authorised partners;

    c. through other Betacard users that use our services;

    d. from the information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. This may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    e. from the information that your mobile device may send, which could include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, location, unique device identifiers and other diagnostic data.

    f. from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.

  3. Betacard collects, uses, and/or processes your personal data for the following purposes:

    a. to research and develop products and/or services

    b. to notify you about important changes/developments to the product/service features;

    c. to communicate with you including responding to your enquiries and/or complaints and resolving disputes;

    d. for the purposes of strategic alliances, cross selling, marketing, and promotions; by other units/ department/ entities within Betacard, our partners and third parties;

    e. to improve and develop our services and quality assurance to you;

    f. to detect, prevent and address technical issues

    g. to prevent, detect or prosecute cases of fraud/crime and comply with legal and regulatory obligations;

    h. for legal purposes (including but not limited to obtaining legal advice and dispute resolution);

    i. to protect Betacard’s interests and other related purposes.

  4. While Betacard treats your Personal Information as private and confidential, the Personal Information may be disclosed, disseminated and/or transferred to the following :-

    a. entities and business units within the Betacard Group in and outside Malaysia, for the purposes of providing customers with latest marketing and promotional offers which may be of interest to customers;

    b. licensees, business partners and third party service providers;

    c. agents or contractors acting on our behalf or appointed by us to act on our behalf;

    d. regulatory, government bodies or other authorities if required or authorised to do so to discharge any regulatory function under any law or in relation to any order or judgment of a court;

    e. any parties authorised by you;

    f. any person or corporation to whom Betacard may transfer or propose to transfer any part of its interests, obligations, business and/or operations.

    g. subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Betacard and further subject to your rights as stated in this Privacy Policy.

  5. The security of your Personal Information is our priority. Betacard keeps, protects and processes your Personal Information in a secure manner by taking appropriate measures in maintaining physical, electronic and procedural safeguards, in compliance with applicable regulations.

  6. Betacard will retain your information only for as long as is necessary for the purposes set out in compliance with this Privacy Policy and/or the Terms of Service.

  7. We use Cookies to make it easier for you to use the Services during future visits by identifying your browser or device, and helps us monitor traffic on our Services. Our third party vendors and service providers may also place Cookies on your browser through your interaction with our Services. The Cookies may be used to collect and store information about your browsing activities over time and across different websites, following your interaction with our Services.

  8. Our Services may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  9. In order to offer an optimal product experience, Betacard requires you to provide information as indicated in our various apps and channels. By choosing to utilise our products and services, you choose to provide your personal information to us. Should you decline to provide such Personal Information, we may not be able to communicate with you, process your application/request or provide you with our products or services.

  10. You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the United States, European Union and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

  11. Marketing emails and communications we send you may be tailored based on your interactions with our websites, products and services. If you do not want us to collect information from the emails or other communications, or you do not want to receive marketing emails from us anymore, you can unsubscribe at anytime by clicking on the unsubscribe link within each email or by emailing us at [email protected] Marketing communications shall cease within 30 days from the date of your notification to us.

  12. Betacard reserves the right to amend, modify or update this Privacy Policy from time to time. Any updated version of this Privacy Policy is available on and our mobile applications and you may visit this website to get the latest Privacy Policy periodically. By continuing to communicate with Betacard and/or by continuing to use Betacard’s services following any amendment, modification or update to this Privacy Policy shall signify your acceptance to such amendment, modification or update.